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Using a new theory of evaluation research, which is based on social science and economic theory, Hawthorne describes three evaluation methods: benefit-cost analysis, multiattribute utility technology, and impact evaluation. She illustrates the usefulness of each method by using each to evaluate a forty-hour, week-long training program conducted in a high-technology Fortune 500 company. The author shows how her technique for measuring increases in productivity in terms of monetary benefits can be used. She provides specific guidelines to be used by trainers and management in planning and implementing program evaluations. Through her practical application of these methods the author shows how to use evaluation methods to improve training and enhance its impact. Business Library Newsletter This rigorously researched volume explores evaluation methods that can be used to improve employee training for increased benefits to the employer. Hawthorne establishes a historical context for the development of corporate-sponsored employee training programs and evaluation efforts. She then presents a new theory of evaluation research which is grounded in social science and economic theory, and which offers practitioners of employee training a functional vantage point from which to view program evaluation. She provides specific guidelines which will assist educators in preparing evaluation plans, implementing evaluations, and using evaluation techniques to improve the training and to enhance its impact. The author describes three traditional evaluation techniques--benefit--cost analysis, decision analysis, and impact analysis--and reports on the three methods as applied in a management education program offered by a Fortune 500 company for its supervisory and managerial personnel. Hawthorne's technique for measuring increases in productivity in terms of monetary benefits is employed to factor difficult-to measure benefits into a multiple criteria framework of analysis.
A companion to the editor's previous volume, Communicating Employee Responsibilities and Rights, this book summarizes the current state of knowledge in the area of employee responsibilities and rights and points to future directions for research and practice. The contributors examine the theory behind employee rights and responsibilities and suggest the need for a shift from discipline-specific orientations to the development of an interdisciplinary paradigm. They emphasize the need to look at rights and responsibilities issues from a broad management context and examine the management of the various issues in modern organizations. Detailed case studies of programs that have worked well, short case examples, court decisions, and quantified data document specific ideas throughout the book. The book is divided into four sections, beginning with two introductory essays. Three chapters follow that address legal issues such as legislation to protect against unjust discharge, the current status of wrongful dismissal legislation, and trends in Title VII discrimination legal theories. In the next seven chapters that address human resources and management education perspectives, the contributors treat topics involving positive discipline, internal mechanisms for resolving employee complaints, the ombudsman model of managing employee rights, whistleblowing, and the responsibilities of management education to help fulfill the rights of students and future business leaders. The concluding section contains two chapters and examines whether employee rights strategies are desired or required and develops a social constructionist and political economic perspective of employee rights. Taken together, these chapters offer the most comprehensive exposition of this complex subject available to date.
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