Theft can be one of the hardest challenges a bar or restaurant manager faces. Theft is hard to detect, hard to stop, and unfortunately very common in the restaurant industry. It is by no means impossible for trusted employees to steal hundreds and hundreds of dollars each night. This can eat into revenue and profit. This can limit the ability of a business to grow and expand. At the very bottom of it all, this is just wrong. Often, a manager surrounded by thieves, will not even know they are there, slowly lining their pockets. They just don't even know they are there, let alone how to stop them. From my experience in the corporate world, the techniques in this book are rarely if ever taught, but they are desperately needed by many managers. In this book, I will explain exactly how employees can steal from you and I will teach you how to put a stop to it.
An important contribution to the human resources literature, this book is written for personnel and training managers who need specific information on how to recognize and deal effectively with problem employees. Based on Martin's experience with hundreds of employees in a variety of work settings over a 22-year period, the volume describes a number of employee types and the overt/covert behaviors they manifest, explains the personality dynamics involved, and offers practical advice regarding intervention strategies that can be effectively used in dealing with these employees. Throughout, case studies are used to illustrate typical behaviors and possible solutions. Today's employment climate generally precludes the use of personality tests on prospective employees, and problems often surface after the fact when termination may be difficult. Thus, Martin focuses particularly on how to work with such employees to help them understand the counterproductive nature of their work behavior and how to place them within the most productive organizational setting possible. Following several introductory chapters, each subsequent chapter is devoted to a particular type of problem employee--primadonna, rebel, backstabber, that's not my job, etc. The individual chapters combine case examples with a collective discussion of behaviors, dynamics, and intervention strategies offering the busy practitioner both a better understanding of certain employee behaviors and a framework by which to deal with these individuals within the job and organizational realm. The book also offers suggestions for recognizing disruptive personality types at the interview stage.
Whether you are a first time office worker or a seasoned employee commencing work in a new organisation, 51 Tips for the New Office Employee provides useful information to help you identify and work within both the formal and informal office hierarchies of your new workplace. Ever wondered why some people get stuck at a particular level in an organisation? Why someone else is always offered the juicier project work, or why, for some reason, your work always seems to be at the bottom of your bosses pile for review? How come everyone knows the organisation's news before you do? This book will help you answer these questions and more. It is an ideal guide for new office employees looking to make a good first impression and a suggested gift for university, college and school leavers. Career success isn't about luck. It's about planning, self-awareness and gaining an understanding of the organisation so that you can position yourself to be the right person at the right place at the right time.
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